Home > Return Policy
English Rose does NOT offer an exchange after the item is purchased in any situation. We only offer a refund and return after the item is purchased if the item is inaccurately described on our website. In such case, customer needs to notify us via email: firstname.lastname@example.org and return the item in original state within 7 days after receiving. Please note that English Rose is NOT responsible on the return postage.
In the case of any loss and damage during transit, please contact with respective postal service. See the delivery page for more information.
We will NOT offer any exchange, return or refund in the following situations:
Any complaints on any already-explained marks and wears on the items
Any reasons relevant to not liking the item after purchasing
Any deliberate physical damage on the item after receiving
If the item is returned to us in a bad shape due to any reason
We endeavour to provide accurate or close judgements on items with our expertise and competences. Please note that we do not hold any responsibility upon imprecise assumption and estimation on items' eras, origins or make. All antique, vintage and retro items are all second-hand pieces with unnoticeable to noticeable traces of wear and age. We do not recommend you to make the purchase if you mind the wear and age, as we will not offer any refund, exchange and return for such reason.
We aim to provide a satisfactory shopping experience to all customers, thence please contact with us if any enquiries.